Delete Your Account

This is the fastest way, and it takes effect straight away.

1. Open the Ryder app and sign in.
2. Go to the Account tab.
3. Tap Delete Account, read what will be removed, and type DELETE to confirm.

You are signed out as soon as it finishes. If you have a trip in progress, finish or cancel it first; the app will not delete an account in the middle of a ride.

Email support@caeautomations.com from the email address registered on the account, with the subject line “Delete my Ryder account”. Include the phone number on the account if you have one. We confirm the request came from the account holder, delete the account exactly as the app would, and reply to let you know it is done.

Base and administrator accounts are deleted this way too rather than in the app, because they hold records that belong to other people, such as a fleet's trips.

Your profile, your sign-in identity, your name, phone number, email address and photo, any documents you uploaded (licence, insurance, national ID), your vehicle details, your saved places, emergency contacts, messages, ratings you gave and received, and notifications.

A trip belongs to two people: it is your ride and the other person's job or journey. Completed trips therefore stay on file for the other rider or driver and for safety and tax records, but every link to you is removed first, so nothing on them identifies you.

We also keep a note that an account with that account number was deleted. It holds no personal details and exists only so the account cannot be rebuilt by a session that was still signed in.

Deletion cannot be undone. To use Ryder again you would sign up from scratch.

The Privacy Policy covers your other rights over your data, including asking for a copy of it.