Refund Policy

1. Overview

A trading bot subscription is a digital service that we run for you on our servers. It counts as activated the first time you start your bot, because from that moment the service is being provided. The rules below distinguish between an activated and an unactivated subscription.

This policy sits alongside your statutory rights, which are described in section 2. Where the two differ, your statutory rights win. Nothing here removes a right the law gives you.

2. Your statutory cancellation right

If you are a consumer in the United Kingdom or the European Economic Area, distance selling law gives you 14 days to cancel an order for digital content and receive a full refund, without needing a reason.

There is one exception, and it applies to most purchases here. If you expressly ask for your subscription to be delivered immediately and acknowledge that doing so ends your cancellation right, then once the subscription has been delivered the 14-day right no longer applies. That is what the second tick box on the registration form is for. We do not bury it, because a right you gave away without noticing is not one you really gave away.

If you would rather keep the full 14 days, do not tick that box. Contact support@caeautomations.com and we will hold your order and issue the subscription after the period ends.

Consumers elsewhere may have comparable rights under local law. We apply this section to any consumer who has them.

3. Our own guarantee

Separately from anything the law requires, we offer a 7-day money-back guarantee on an unactivated subscription. If you have not activated it, ask within 7 days of purchase and we will refund it in full.

This exists so you can change your mind after buying but before committing. It is offered voluntarily and is in addition to section 2, not a replacement for it.

4. Activated subscriptions

Once a subscription has been activated by starting the bot, we assess each request individually rather than refusing automatically. Depending on the circumstances we may offer:

• A full or partial refund where a documented fault stops the product working as described.
• A transfer of the subscription to a different product of equivalent value.
• Extended hands-on support to resolve the problem.

If the product does not do what we said it does, you are entitled to a remedy regardless of activation, and we will provide one.

5. What we do not refund

• Losses from trading. See the risk warning in section 6.
• A subscription bought for the wrong edition by mistake, though we will normally move it rather than charge you again. Ask us.
• A request made after the applicable period, unless the product is faulty or was misdescribed.

6. Trading risk

Automated trading carries risk, and losses are possible. Nothing we sell is a promise of profit, and past performance of any strategy is not a guide to future results. A refund covers the price of the subscription, never trading losses incurred while using it. Please only trade with money you can afford to lose.

7. How to request a refund

Email support@caeautomations.com with your order reference, the email address used at purchase, and whether the subscription has been activated. A reason helps us improve the product but is not required for a section 2 or section 3 request.

You may also use the model cancellation form provided under UK and EU law. Any clear statement of your decision to cancel is equally valid.

8. How long it takes

We acknowledge every request within 2 business days and aim to decide within 5. Approved refunds are returned by the original payment method within 14 days of us accepting the cancellation, which is the maximum the law allows and usually much sooner.

MMG refunds are sent back to the number that paid, normally within 3 business days. Card refunds, where a card was used, typically appear within 5 to 10 business days depending on your bank. Cryptocurrency payments are refunded in the same asset, at the amount originally received; because value moves, that may not equal the same figure in your local currency, and we cannot control that.

9. Contact

Questions about this policy go to support@caeautomations.com. See also our Terms and Conditions and Privacy Policy.