Terms & Conditions
Introduction
These terms are between you and CAEAutomations, a software studio operated by Camilo Estrella as a sole trader based in Guyana, trading address Remote, Guyana, contact support@caeautomations.com.
Please read them before using our services. By purchasing or using a trading bot subscription you agree to be bound by them. If you are a consumer, nothing in these terms removes rights the law gives you.
1. The Service and Your Subscription
The CAEAutomations Trading Bot is a hosted service. We run the bot for you on servers we operate, and you control it from the CAEAutomations app on your own computer. Your computer does not need to stay on for the bot to keep working.
Upon purchase, you are granted a non-exclusive, non-transferable subscription to use one bot, on one trading account, in the edition you chose (V1, V2 or V3), for the period of your selected plan:
- Monthly: 30 days
- 3 Months: 90 days
- Yearly: 365 days
The features of each edition are those described on our store at the time you buy. A subscription does not renew by itself: to continue, you buy a further period.
2. Your Account and What You Authorise
You sign in to the app with the email address you bought with and a password you choose. Keep that password to yourself; you are responsible for what is done through your account.
For the bot to work, you give it the login, trading password and server of your MetaTrader 5 account, and the details and sign-in of your own Telegram account. By saving those settings and starting the bot you authorise us to:
- connect to that trading account and open, change and close trades on it, as your settings direct;
- connect to Telegram as you, to read the channels and chats you have chosen for trading signals;
- keep doing so until you stop the bot or your subscription ends.
The bot acts on the signals it reads and the settings you choose. You choose the signal providers, the instruments, the lot sizes and the risk limits, and you are responsible for those choices. We do not give investment advice, we do not choose trades for you, and we never hold your money: it stays with your broker. You can stop the bot, or close every position, from the app at any time.
3. Usage Restrictions
You agree NOT to:
- Share, resell or sublicense your account, your subscription or the app
- Reverse engineer, decompile, or modify the app or the bot
- Use one subscription on more than one trading account at a time
- Circumvent subscription checks or security measures, or interfere with our servers
- Give the bot credentials for an account that is not yours or that you are not authorised to trade
- Use the service for illegal activities
Important Disclaimer
Trading involves substantial risk of loss. Past performance is not indicative of future results. The bot is provided "as is" without warranties. You are solely responsible for your trading decisions.
4. Payment Terms
We accept payment by MMG (Mobile Money Guyana) and by cryptocurrency through NOWPayments. We never receive or store card details. Prices are set in Guyana dollars (GYD); a cryptocurrency invoice is that price converted to US dollars at the rate shown before you pay. An MMG payment must be for the exact amount of your plan and carry your email address in its note, so that we can match it to you. Any bank, mobile-money or network fee is yours. By paying you authorise the charge shown to you.
5. Refund Policy
We offer a voluntary 7-day money-back guarantee on a subscription whose bot has not yet been started, and assess requests made after the bot has been started individually. Separately, consumers in the UK and EEA have a statutory 14-day right to cancel, subject to the immediate-delivery waiver explained in our Refund Policy. Where the two differ, your statutory rights apply.
6. When Your Subscription Ends
When a subscription period ends without a further one in place, the bot stops acting on new signals at once. It does not abandon trades that are already open: it carries on managing them under your settings until they have closed, and then stops completely.
The bot is then paused, not deleted, for up to 7 days from the end of the subscription. During that time everything is kept as you left it. If you buy a further period within those 7 days, you sign in to the app as normal and carry on where you left off.
If no payment is received within those 7 days, the bot is removed from our servers and everything saved for it is permanently deleted: your settings, your MetaTrader and Telegram details and sign-in, and the bot's history and logs. This cannot be undone. Your account with us remains, and you may subscribe again at any time, but you will start with an empty bot and set it up again from scratch. None of this affects your trading account or anything held at your broker.
The app stays on your computer. When you subscribe again we confirm it by email rather than sending the app a second time.
7. Service Availability
We strive to maintain high availability but do not guarantee uninterrupted service. Servers are restarted, maintained and occasionally replaced, and the bot depends on services we do not control: your broker, MetaTrader, Telegram and the networks between them. Any of these can delay or prevent a trade. Scheduled maintenance will be communicated in advance when possible.
Keep an eye on your own trading account. The app shows what the bot is doing, but your broker's records are the authority on your positions and balance.
8. Backtesting and Strategy Testing
Editions that include backtesting or the Strategy Tester run those tests on our servers and email you the resulting reports; we do not keep copies of the reports. Test results are hypothetical. They are calculated on past prices, cannot reproduce live market conditions such as slippage and spread exactly, and are not a forecast of what the bot will do with real money.
9. Limitation of Liability
Automated trading carries real risk. We do not promise profit, and you are responsible for the trades your configuration places. To the extent the law allows, we are not liable for indirect, incidental, special or consequential loss, including trading losses, lost profits and data loss.
Where we are liable, our total liability is limited to what you paid us for the subscription in question in the 12 months before the claim.
Nothing here excludes liability that cannot lawfully be excluded. That includes death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, and, for consumers, your statutory rights that goods and digital content be as described and of satisfactory quality.
10. Termination
We reserve the right to suspend or terminate your subscription for violations of these terms, including but not limited to account sharing, unauthorized modifications, or fraudulent activity. A suspended bot stops acting on new signals and continues to manage trades that are already open until they close. You may stop using the service at any time by stopping your bot; to have your account and stored settings deleted sooner than section 6 provides, write to us.
11. Governing Law and Disputes
These terms are governed by the laws of Guyana, and the courts of Guyana have jurisdiction over any dispute.
If you are a consumer resident elsewhere, this does not deprive you of the protection of mandatory consumer law in your own country, nor of the right to bring proceedings there where that law allows it.
Please contact us first. Most problems are settled faster by email than by anything else, and we would rather fix it than argue about it.